Is The Neutralizer Essential Oil harmful to children or pets?

• No, The Neutralizer Essential Oil is not harmful to any of its surroundings in its evaporated state. If you, a member of your family or a pet were to come into contact with The Neutralizer Essential Oil in its concentrated state, simply wash your hands with warm soapy water and rinse thoroughly.

What is essential for the correct functioning of The Neutralizer?

• It is absolutely essential that the wick has sustained no damage during this process. Correct insertion of the cartridge into your EME is also vital. You will also need to have a proper circulation of air within the environment you are using it in.

While inserting the wick into the cartridge, I have accidentally bent it and it’s a bit out of shape. Do I need to purchase a new Kit or Cartridge?

• No. Simply use your fingers to gently bring the soft wick into its original shape. If the wick has completely fallen apart, you may need to get a replacement for it.

What happens if there is no air circulating in my room?

• If there is improper circulation of air in your room, The Neutralizer will not work at 100% efficiency. It will Neutralize to a certain extent but you may still be able to perceive the offending smell.

How long does the cartridge last?

• Both the cartridge of the Pro kit and The Compact Kit will last for up to 6 weeks, if powered continuously for 24 hrs / day. The Road Kit cartridge will last up to 45 days with 2 hours of use per day. (92 hours with 24/7 usage).

Will the cartridge last longer if I turn the unit on and off as needed?

• The Neutralizer Pro and Compact Kit have been designed to be on permanently until the essential oil runs out when connected in a growing environment. However if used in a House, Car, Hotel it can be turned on and off.  Please follow these guidelines for satisfactory results.